When using your mobile device on Android users may encounter dysfunction of the "Services" application Google Play” and the corresponding message “An error has occurred in the Google Play Services app”. At the same time, a specific error number is not indicated on the screen, and the user can only guess about the causes of what happened. In this article, I will tell you why an error occurs in the Google Play Services application, and what methods can be used to fix it.
Let me remind the reader that the Google Play Services application is intended primarily for updating applications from Google and Google Play. It provides authentication and synchronization of contacts, gives access to privacy settings and allows you to run energy-saving services, makes applications fast, convenient, user-friendly.
Google Services
At the same time, if you stop or delete the Google Play Services application, then many applications simply stop working.
An error has occurred in the Google Play Services app - causes
So what are the causes of the dysfunction "There was an error in the Google Play Services app"? I will note the following reasons:
How to fix an error in "Google Play Services"
The answer to the question of how to get rid of the error in "Google Play Services" is to follow these steps:
At the same time, please note that the game progress associated with the old Google account will most likely be lost;
At the same time, if you come across an error under any serial number related to the operation of other Android system applications, look for the features of its solution by the number. In most cases, the tips that I wrote about a little higher will be effective.
Conclusion
If you encounter the message “There was an error in the Google Play Services app”, then you should follow all the tips I described earlier. In most cases, creating a new Google account may be enough, without the need to apply more stringent measures. Try all the tools I have listed and you can quickly and effectively get rid of the said error in the Google Play Services app.
In contact with
Probably, it is not necessary to say that the owners of Android devices have come across a service such as Google Play. Unfortunately, quite often when using it, the system displays a message stating that an error has occurred in the Google Play Services application, followed by a brief description of the error and the failure code. Let's see what it is connected with and how to deal with it.
play?
Let's start a little from afar and figure out what the Google Play service is, also called as Play market or Android Market.
In fact, this is a remote file storage, which presents the software and multimedia content used in the operating environment. Android systems. This is practically the same as the AppStore service, developed for Apple's "apple" devices.
If you look at the service itself, here all the content is clearly structured by content type, say, programs, games, music, movies, books, etc. But basically, you should pay attention to the fact that both paid and free content is presented here. . Despite the purchase of some program or game, in the Google service Play error servers - the most common thing. Now we will consider the most likely causes of such failures, as well as the recommended method for troubleshooting.
Why does Google Play Service get errors?
The most common cause of failures and error messages is considered to be the overflow of the cache of the service itself. Sometimes the Google Play data retrieval error can be related to installing unofficial firmware or even updating the service itself. In some cases, it is possible that incorrect user identification occurs (impossibility to log into the service under an existing account). Finally, if it is originally produced on a removable memory card, it is logical to assume that it is simply defective, or there is not enough free space on it. But first things first.
Types and codes of Google Play errors
As for the types of errors, almost all of them are related to downloading content when installing applications, programs, games, or updating already installed ones.
The most common errors are with codes 413, 491, 492, 498, 905, 919, 921, 923, 927, etc., you just can’t list everything. It is somewhat unclear, however, why the service gives out such a huge number of varieties of failures with different codes, although they all have the same root cause.
An error has occurred in the Google Play Services app: what does this mean in most cases?
Service failures, as is already clear, are common. Suffice it to say that sometimes, for example, error 921 Google Play may appear, which, as the system itself writes, is unknown, again, it only indicates that some content cannot be downloaded or updated.
However, since all errors are of the same nature, the method for fixing them remains the same for almost all cases and comes down to just three things: clearing the cache and application data, deleting updates to the service itself, and entering the account correctly. It goes without saying that the Google Play Market error can also be associated with a malfunction of removable media, but this will be discussed a little later. For now, let's focus on the simplest solutions.
The easiest way to fix all errors by clearing the cache
So, let's suppose that an unknown Google Play error occurs during the process of downloading data or updating the application. For some reason, the system and the service itself do not identify such a failure, indicating an unknown cause of origin. Usually 921 Google Play.
With all of the above in mind, you should do the following: go to the settings of your mobile device and select the application menu there, and then find Google Play. When you enter the main menu of the desired section, you can use two buttons: clearing the cache and deleting data. Note that if the error does not contain code 905, you can leave the updates alone. An unknown Google Play error with code 921 is eliminated quite simply by the indicated method.
Removing updates
As for such an unpleasant situation as a failure with error code 905, here you will have to remove all installed service updates. In some cases, it may be necessary to uninstall updates for absolutely all Google services.
In the example above, it was indicated that the service management menu has a button to remove updates. There will be nothing to worry about if you perform this operation and then reboot the device. When you reconnect to the Internet, automatic update service until the already fixed latest release, which bypasses the installation of the previous "clumsy" pack. In principle, if you apply both clearing the cache, and deleting data, and uninstalling updates, in most cases any problem is solved once and for all.
Deleting an account
However, despite the seeming simplicity of solving problems with downloading content (note, it is with downloading, and not with installation, since temporary installation files are initially copied to the device), in some cases the problem may be due to the fact that the service simply does not recognize the registered user. Naturally, the easiest way out is to enter the correct data specified during registration (Gmail as a login and password).
However, as practice shows (and this is not an isolated case), this does not always work. Especially often, the message that an error has occurred in the Google Play Services application is issued by the system with error codes 905 and 492. These are the most common situations. How to fix this type of Google Play error? There is nothing easier. You just need to delete your "account", and after rebooting the system, enter it again.
You can perform this operation from the settings menu, where the accounts section is selected, in particular, we are interested in Google. After entering the control window, you just need to use the delete registration button or the corresponding line from the menu (it all depends on the modification of the Android system).
Of course, deleting registration data is a thankless task, especially when you don’t remember the exact email address and password. On the other hand, if all the necessary data is available, after a reboot, when the system prompts you to log in with an existing account or create a new one, you can enter everything required, after which an automatic connection will occur.
If you suddenly have a problem with logging in, you can either try to recover your password (if you know the exact Gmail address), or agree to create a new account and try to log into the service using it. By the way, such registration can always be changed if you suddenly remember personal data. It is done in the same section of accounts with the choice of the Google service.
Restoring a removable memory card
The most serious problem when you receive a warning that an error has occurred in the Google Play Services application is that the removable media (SD card) does not work when software failure or physical damage. Solving this problem is quite difficult, but there is a way out.
The most important thing is that the card will have to be completely formatted using a special utility that is appropriate only for this type of media. First you have to find out some controller codes, after which you can download the appropriate program on the equipment manufacturer's website. Note that not every program is suitable in every case. Often, even when inserted into a computer through an adapter or card reader, the card may not be detected as a removable device. This is the worst possible thing.
However, by formatting, you can achieve desired result, but it's best not to change the default settings and download applications not to removable media, but to the internal memory of the Android device itself. Believe me, this way you can get rid of many problems.
Conclusion
In general, if the user sees a message on the screen that an error has occurred in the Google Play Services application, there should not be much cause for concern. Any of the above problems are fixed quite simply.
However, the topic of the impact of viruses has not yet been considered. As practice shows, these are mostly spyware and codes or regular spam, which, by the way, acts as follows: first, it tries to open some page on the Internet through a browser (most often indicating that the device is infected with a virus or can work faster), followed by a redirect to Google Play. At this point, you will certainly involuntarily wonder if the developers themselves installed malicious codes in some of their applications downloaded from the service that redirect the user to the Play Market in order to increase the popularity and increase the number of downloads of some of their applications or partner software products? So think after that, but are the errors of the Market connected precisely with the failures that the service so diligently reports about.
However, if problems do arise, in most cases the standard solution is to simply clear the cache content. No, of course, you can apply a more drastic approach, say, by resetting the settings to the factory settings or even performing the so-called hard reset, but it seems that in most cases such procedures will not be required. In addition, after these actions, you can easily lose all that software, which is already installed on a smartphone or tablet, so you should think a hundred times before taking such steps, because, as sad as it sounds, you can lose everything you have.
Owners of Android devices with their mandatory binding to a Google account often face the fact that Google Play services do not work. "An error has occurred" - such a notification appears on the device screen. However, not all users pay attention to the accompanying code, which is necessarily present in the description. How to get rid of this scourge? There are several simple methods, which will be discussed further.
Why does Google Play error occur?
To begin with, consider the reasons why the mobile operating system, when trying to access, writes: “Error Google services play".
In most cases, it is believed that such a failure is associated solely with the performance of the software products themselves, which may not function correctly only due to the fact that the programs responsible for this are written with errors, which appear when you try to run them on Android systems. Less common is the error of Google Play services on a tablet or smartphone, when the functionality of the system is broken due to user intervention in it (for example, when installing unofficial firmware or forced installation of an OS modification that is not supported by the device itself). Many Android device owners, unfortunately, try to do such things without thinking about the consequences at all. After all, if the device itself reports that the supported version of the OS is version 4.3, it does not need to be updated, and 4.4 is not supported, there is nothing to try to install something from above. Alas, this often leads to the saddest results (you can install the firmware or a new version of the OS, but all this will not work at all after a mandatory reboot).
What does the Google Play Services error mean?
This type of failure itself means only one thing: for some reason, access to them is blocked, despite an attempt to enter under the existing registration. It is possible that some of the applications were installed or updated incorrectly (which, by the way, occurs most often with incomplete installation of updates due to incomplete loading of the installation distribution when the connection is interrupted).
If you approach the problem of the fact that an error appears on the Google Play Services application on a mobile device, in the most serious way, you need to pay attention not only to failures associated with the services themselves, but also to the settings of your own device. And this is where communication comes into play. It may very well be that during the connection there was some kind of fleeting failure associated with the operation of the network module or router (which is observed quite often).
Google Play Services Error: How to Fix?
Provided that the user accesses the Internet by connecting to a private virtual network through wifi module and wireless router(router), the easiest solution to fix the problem will be to simply reboot your smartphone or tablet (especially when there are no problems with other devices).
If there is no connection at all, it is advisable to completely reboot the router as well. But at the same time, you should not use a long press of the reset button (Reset). It may not give any effect. It is best to disconnect the router from the mains for about 10-15 seconds. This is quite enough for a complete reset of the parameters. After the router is fully loaded, you can try to start the services again. Sometimes, however, it may take more time to reset the parameters, depending on the model of the router. However, in most cases fifteen minutes complete shutdown enough (at least for TP-Link and D-Link devices it is).
Problems with the presence of software on the server and the interpretation of error codes
It is possible that when you try to download or install some application, the Google Play Services error can only be due to the fact that this applet is not on the server and has not yet been excluded from the list of available applications. With this service, such errors appear constantly (almost every day), especially if we take into account the constant release of program updates with the removal of their old versions from the repository.
Additionally, you need to look at the code present in the problem description. Usually you can find varieties of the 900, 500, 400 and 20 series. For example, a Google Play services error with code 921 may indicate the impossibility of using keyboard shortcuts for quick access, calling a particular function or installing an application on a device, a failure with number 905 generally applies to the type of unknown errors, etc.
Services and garbage disposal
Reboot method mobile device or restarting the corresponding service does not always help. Again, Google Play Services may not work. An error has occurred. What to do in such a situation?
It is believed that one of the most common causes of such situations may be the banal clutter of the services buffer, which contains an excessive amount of cached data. Let's assume that the Google Play services error has occurred again. How to fix the situation? Yes, just clear the cache of the called application, which in this moment crashes. This is done quite elementarily in the application settings, where the appropriate service and data deletion are selected.
In order not to engage in manual cleaning, you can use special utilities. Programs like mobile versions of CCleaner or All-in-One Toolbox behave quite well.
As evidenced by user reviews on the Internet, quite often the problem of errors can be associated not only with the service itself, but also with the presence of a browser in the system Google Chrome, which is directly linked to Google Play Services. In the very simple version actions, you can not use it or delete it. To access the Internet, you just need to install another browser. Along the way, it is also worth removing all sorts of RDP clients like the same Chrome.
Removing service data at the root user level
But even in this case, the Google Play services error may appear again. What to do in a situation where the owner of a smartphone or tablet has superuser rights?
Normally clearing app data in the appropriate settings may only work for a while. Therefore, you can easily remove all services. But then they will have to be installed manually, after downloading the necessary APK files from the Internet and enabling the permission for USB debugging mode.
For those who have no idea how to get root access, we can advise using the small Kingo ROOT applet (by the way, the version is for PC). This program, for example, when connecting smartphones Sony Xperia to the PC independently installs the appropriate firmware with the driver and the provision full rights to remove system applications “embedded” in the OS, which most users in the basic set do not even need.
Update problems
Now let's see how to remove the error "Google Play Services ...", based on the fact that this type of failure can also be caused by automatic installation of updates for the service itself.
In this case, you do not need to use additional utilities to optimize the system. Simply enter the applications section, select the service you are looking for and click on the button to uninstall the latest installed updates. Even the developers themselves admit that some of them turned out to be, to put it mildly, “clumsy”. After removing the updates, you should restart the device and turn on the connection to access the Internet. New (normal) updates will be installed immediately. This, by the way, is a big plus for developers who are trying to take care of troubleshooting in a timely manner.
Account registration activities
If this is not the problem, and the Google Play services error appears again, you can also completely delete your own registration.
To perform these actions, you need to log into your account and choose to delete your account. There is nothing wrong with this, because when the device is rebooted again, the system will automatically prompt you to either log in under an existing account or create a new account. It remains just to enter the necessary data and continue loading the device.
Full reset
If, after that, a Google Play services error appears, you should take the opportunity to completely reset the settings to the so-called factory state.
If this option does not work, you can use the utilities specially designed for this. Again, let's take the Sony Xperia line as an example. To restore them, there is a good Sony PC Companion utility (you can also find analogues for other devices). It is enough to connect the smartphone to the computer, run the program and select the full recovery mode of the factory firmware. It will be downloaded, installed, and after that the user will receive a "clean" device (in terms of software), as if he had just bought it.
Hard Reset (Wipe data/Factory reset)
Finally, if the restore does not work, many people recommend using the forced Reset Hard reset.
How relevant is this? Well, except perhaps only for those cases when none of the above methods helps. But you should be very careful with the process itself, because running it on non-original firmware can only lead to the fact that the device will stop working altogether.
In such a situation, even applets for installing firmware like the SP Flash Tool will not help. The application itself can cause a lot of conflicts, not to mention the above failures. And if you use it incorrectly or set the wrong parameters (or when you try to install the "left" firmware), the situation may be aggravated by the fact that the device will have to be thrown away, since it may be completely impossible to restore it even with the most modern methods and means.
Brief summary
In general, as it is already clear, it is quite simple to eliminate the failure, unless, of course, resorting to extreme measures. Based on the statistics provided by Google services themselves, we can conclude that clearing the service cache and re-registering after deleting an account gives the most tangible results.
Restoring the system by completely resetting all parameters must be used very carefully, because installed programs will be deleted after the reset. Along the way, you should pay attention to your own registration. If re-entry is not possible, you will have to create an “account” again (register in the Gmail mail service, which can be done even from a stationary computer terminal or laptop).
Every Android smartphone user is familiar with the Google Play program. This is a proprietary application that allows you to download various programs, books, music, and more. Crashes in this application are quite rare, but they do happen. Therefore, today we will talk about the most common Google errors Play, as well as ways to solve them.
Error 24
May appear when trying to install some application. It occurs due to the fact that this application was already installed on your device (in our case, Go Launcher Ex), and after deletion in operating system there are “tails” (some folder or file) that directly interfere with the new installation.
To solve the problem, the device must be rooted. With the help of a file manager, in this case Root Explorer is best, you need to go to the sdcard / android / data / folder and delete the remnants of the application that cannot be installed. As an example, the photo shows the removal of the "tails" of the Go Launcher Ex program:
Error 101
In this case, the installation of new programs is blocked due to a large number already available. To solve this problem, you only need to delete unnecessary applications. If this does not help, the cache and data of the Google Play Store, as well as Google Play Services, are cleared.
Error 413
This error, as a rule, occurs due to the use of a proxy server to access the World Wide Web and does not allow you to download or update the application. To solve it, the user only needs to clear the cache of his own browser and Google services. To do this, go to the application menu on the "All" tab and find "Google Play Services" and "Play Market" there. In relation to them, apply "Clear data" and "Stop".
Error 481
In this case, there is a problem with the Google account. This problem is solved by deleting the existing account. You need to go to "Settings" - "Accounts" - "Google" and delete the account. Reboot the device and add it again. If it does not help, then you need to register and add a new account.
Error 491
As a rule, it says that it is impossible to update or download any application. To get rid of this problem, you need to reinstall your Google account. First you need to go to "Settings" - "Applications" - "Application Management" - "All" and find "Google Play Services", then clear the cache and data of this component. Reboot device. Go to "Settings" - "Accounts and sync" and delete your account. Reboot the device again and then add a deleted or create a new Google account.
Error 492
It is related to the operation of the Dalvik virtual machine, which runs all applications and code written in the Java programming language. First of all, to solve error 492, use a simple cache clear and delete Google Services and Play Store data. If this does not help, you need to restore the factory settings of the device through the menu or boot into Recovery mode and activate an item called “wipe cache / dalvik cache” in it. Keep in mind that this will delete information from your phone, so back up the most important data you need first.
Error 498
It mainly occurs when accessing the Internet and downloading content. The reason for this is the full cache. Therefore, to get rid of this error, you need to clear the cache of your applications and remove all unnecessary files. If it doesn’t help, try booting your smartphone / tablet in Recovery mode, for which, on the switched off device, you need to simultaneously press the power and home buttons for several seconds, or the power and volume down buttons. In Recovery mode, find and select the "Wipe cache partition".
Error 919
In this case, the download of the application is successful, but due to lack of memory, it simply does not open. All that is needed for the solution is to simply remove all unnecessary applications and other data. Also, if there is free space on the memory card, you can transfer some programs.
Error 921
This error usually blocks the installation of applications. To solve it, you just need to clear the cache of the Google Service Framework and the Play Market, and then restart the device.
Error 923
Most often it crashes when synchronizing applications or when the cache memory is full. The first step is to check the memory of the device. If there is no free space, then you need to clear the memory of unnecessary (not used for a long time) programs. If you still have a lot of free space, then try clearing the cache "Google Service Framework", "Play Market", "Download Manager".
Another way to solve this problem is to boot the device in Recovery mode or ClockWorkMod. In this case, you need to find and use the "Wipe cache partition" item.
Error 927
It occurs during the update of the Google Play store itself and blocks the download of any application. The problem is solved very simply: you just need to wait a while and repeat your attempt to download or update.
Errors 941 and 942
If any of these errors occur, you need to stop Google Play. The next step to take is to wipe the cache and updates. Carry out similar actions with Google Framework and Download Manager. After that, delete the Google account associated with the device. Reload and add a new account.